Aubrise · Support

Published at: https://aubrise.com/support

Hi — this is the page App Store links to when someone taps "Developer Support". Keep it friendly, keep it scannable, and keep response time honest.

Get in touch

Email: hello@aubrise.com Privacy questions: privacy@aubrise.com Security / vulnerabilities: security@aubrise.com

Response time: I'm a solo developer — I aim to reply within 2 business days (Melbourne AEST/AEDT). If something's urgent, please say so in the subject line.

Frequently asked

1. Aubrise doesn't see my Apple Watch data

Open iOS Settings → Privacy & Security → Health → Aubrise, and make sure every data type you want interpreted is toggled on. Aubrise specifically reads: resting heart rate, heart rate variability, sleep analysis, blood oxygen, step count, active energy, exercise minutes.

If permissions are fine but you still see nothing, try: force-quit the app (swipe up from the app switcher), reopen, and wait a few seconds for HealthKit to reload.

2. The morning brief hasn't shown up

Aubrise uses a smart-wake push — it waits until your Apple Watch detects you've actually woken up. If you haven't worn your Watch to bed, Aubrise won't know when you're awake and will fall back to a default 7:00 AM push.

To check smart-wake is working: Me tab → Smart Morning → status card should say "监听中 · 最近触发时间 HH:MM" / "Listening · last triggered HH:MM".

3. How do I turn voice playback on or off?

Me tab → 晨间简报 / Morning Brief → toggle "语音播报 / Voice playback". It's off by default. When on, the brief will speak aloud when you open the app in the morning.

4. My subscription didn't activate

Subscriptions are managed by Apple. Go to iOS Settings → [your name] → Subscriptions and confirm Aubrise Premium is listed as active. If you see the subscription there but the app still shows the paywall, pull down to refresh in Me tab or force-quit and reopen.

If the issue persists, email hello@aubrise.com with your approximate purchase time — I'll help you sort it out.

5. How do I cancel?

iOS Settings → [your name] → Subscriptions → Aubrise Premium → Cancel Subscription. Your access continues until the end of the current billing period.

6. How do I request a refund?

Refunds are handled by Apple at https://reportaproblem.apple.com. I don't have access to your payment details, so I can't refund you directly. But if Apple declines and you feel it's unfair, email me — I'll see what I can do.

7. Does my data ever leave my iPhone?

Only anonymized numeric summaries (e.g. "last night's sleep: 7h 20m, efficiency 84%") reach our server to generate the AI text. Raw readings, timestamps, device IDs — all stay on your iPhone. Full detail in the Privacy Policy: https://aubrise.com/privacy.

8. I found a bug / the AI said something weird / the translation is off

Please tell me! Email hello@aubrise.com with: - What you expected vs what happened - A screenshot if possible (but please redact anything personal) - Your iPhone model + iOS version (Settings → General → About)

I read every email.

9. Is Aubrise a medical device?

No. Aubrise is a wellness and information app. It won't diagnose anything or tell you you're at risk for anything. If a reading looks unusual, Aubrise will gently suggest you mention it to your GP — that's as far as it goes. For anything medical, please talk to a doctor.

Company info

System status

Our backend runs on Cloudflare Workers. If you suspect an outage: check https://www.cloudflarestatus.com — if they're degraded, we're degraded. I'll post an in-app notice for issues that last more than 30 minutes.

Thanks for using Aubrise. If there's anything missing from this page that you wanted to know, email me and I'll add it.

— Zhen